1. Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Some items are non-returnable, including but not limited to:
    • Gift cards
    • Downloadable software products
    • Perishable goods

Return Process:

  • To initiate a return, please contact our customer service team at [your email] with your order number and reason for return.
  • Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
  • Customers are responsible for paying the return shipping costs unless the item is defective or we made an error.

2. Refunds

Refund Processing:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds:

  • Partial refunds may be granted in cases where:
    • The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
    • The return request is made more than 30 days after delivery.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your email].

3. Exchanges

Exchange Policy:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email], and we will provide instructions on how to proceed.

4. Exceptions

Non-Returnable Items:

  • Certain types of items cannot be returned, such as perishable goods, custom products (like special orders or personalized items), and digital goods (like software or downloadable content).

Restocking Fees:

  • A restocking fee of 15% may be applied to returned items that are not defective or damaged.

5. Shipping

Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or the item is defective.

Lost or Damaged Returns:

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Contact Information

Customer Service Contact:

  • For any questions related to returns and refunds, please contact us at accounts@marvelloushobbies.com or call us at 082 041 6846.
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